Privacy Policy

1. Who this policy covers

This policy applies to the FleetEyes GPS tracking mobile app and its associated tracking services, operated by FleetEyes. It explains the information we handle, why we use it, who can access it, and how to contact us about your privacy.

2. Information we handle

• Account and contact information: information you provide to access the service or contact support, such as your name, phone number, email address, account details and support messages.
• Vehicle and GPS tracking information: vehicle details, GPS device identifiers, geographic coordinates, location timestamps, movement, speed, trip routes, distance and tracking history, where available from your connected tracking device and service.
• Phone location: your phone’s location, including precise GPS coordinates when you permit precise location access, to provide the distance measurement feature.
• Technical information: device and app information, IP addresses, service logs and diagnostic information needed to operate, secure and troubleshoot the service.

3. GPS tracking, phone location and your permission

The app displays location information received from GPS devices linked to your account so you can locate vehicles and view their movement and trip information. Connected vehicle GPS devices provide their own location data independently of your phone’s location permission.

For phone-based distance measurement, FleetEyes requests your permission to access your phone’s location. With your permission, the app uses location coordinates to calculate and display distance for the feature you use. Access is limited by the permission you grant through your operating system.

You may refuse the request or change location access at any time in your phone’s Settings under Apps → FleetEyes → Permissions → Location (the labels may vary by device). If you decline or revoke access, phone-location-based distance measurement may be unavailable or less accurate. Revoking phone location permission does not stop a separately connected vehicle GPS device from sending tracking data.

4. How we use information

We use information to authenticate users, display live GPS tracking, provide trip history and distance measurements, deliver available tracking alerts and reports, respond to support requests, maintain service reliability, prevent unauthorised access and meet applicable legal obligations. Phone location is used for the location-based feature for which permission was requested.

We do not sell personal information.

5. Who information is shared with

Tracking information is available to account holders and authorised users or fleet administrators who have access to the relevant vehicles. If your account is managed by an employer or fleet operator, that organisation controls the access it grants to its fleet records. Fleet operators are responsible for informing drivers and obtaining any permissions required for tracking.

We may share information reasonably needed to operate the service with hosting, technical support, mapping and communications providers, where those services are used. Providers may process information for the relevant service subject to their contractual and legal obligations. We may also disclose information when legally required or necessary to protect users, the service or the public.

6. How we protect information

We use administrative and technical safeguards designed to protect personal and tracking information against unauthorised access, misuse, loss or alteration. Access should be limited to authorised users and people who need it to provide the service. No internet service can guarantee complete security. Keep your login details private and contact us if you suspect unauthorised account access.

7. Data retention

We retain account and tracking information for as long as reasonably necessary to provide your service, maintain relevant records, resolve disputes and meet legal obligations. The availability of tracking history depends on the service associated with your account. Information that is no longer needed is deleted or anonymised, subject to applicable retention obligations.

When you request deletion, we may retain records needed for legal compliance, security or dispute resolution. Contact us for details about the retention applicable to your account and any records that must remain after a deletion request.

8. Your choices and deletion requests

You may request access to, correction of, or deletion of your personal information and request deletion of your FleetEyes app account by contacting us. You can make a request without signing in to this website.

Email fleeteyesgps@gmail.com with the subject “FleetEyes account and data deletion request”. Include your registered email address or phone number and state whether you want your account and associated data deleted, or a particular category of data. Do not send your password.

We may verify your identity and authority over the account before processing a request. Requests involving an organisation’s fleet records may require coordination with its administrator. We will explain any legal or operational reason that prevents deletion of particular records. Uninstalling the app or revoking location permission does not itself delete your account or existing tracking history.

9. Children’s privacy

FleetEyes is intended for vehicle owners, authorised users and fleet operators, rather than use by children independently. If you believe a child has provided personal information without appropriate authorisation, contact us so we can review and address it.

10. Changes to this policy

We may update this policy when our services or privacy practices change. The updated policy will be published at this URL with a revised date. Where required, we will provide additional notice or request permission before using information for a new purpose.

11. Contact FleetEyes

For privacy questions, location-data enquiries or account deletion requests, contact: